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At Tee’s Orchid, we strive to ensure you have a smooth and satisfying shopping experience. Please read our return and exchange policy carefully:
1. Exchange Policy
We offer exchanges only in case of damaged, defective, or incorrect items. If you receive such a product, you must inform us within 3 days of delivery with clear pictures as proof.
2. No Returns
We do not offer returns or refunds for change of mind, dislike of design, or incorrect selection.
3. Conditions for Exchange
- The item must be unused, unstitched, and in original condition
- All original tags and packaging must be intact
- The product should not be washed, worn, or altered in any way
4. Exchange Process
Once your request is approved, you will be guided on how to return the item. After we receive and inspect the product, we will process your exchange.
5. Delivery Charges
Customers may be required to bear delivery charges for exchanges unless the issue is from our side (damaged or wrong item).
6. Color Disclaimer
Please note that slight color variations may occur due to lighting and screen differences. Such cases will not be eligible for exchange.
7. Availability
Exchanges are subject to product availability. If the desired item is not available, we may offer an alternative or store credit.
For any concerns, feel free to contact our support team. Your satisfaction is our priority.
